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Imunol Dog Feed Mix Beta 1,3/1,6 D-Glucan
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Imunol Dog Feed Mix Beta 1,3/1,6 D-Glucan
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The most important answers regarding your order
In our FAQ section, you will find everything you need to know about our products, the ordering process, shipping, payment, and returns. We want to make your shopping experience with us as simple and pleasant as possible.
Should you still have any questions, you can contact our customer service team at any time. We are here for you!
Is there a warranty or return policy for the products?
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Yes, we offer both a warranty and a right of return for our products. Your satisfaction is our top priority!
Specific warranty terms apply depending on the product, offering you additional protection against material or manufacturing defects. You can find details regarding the warranty directly on the respective product page or in our General Terms and Conditions (GTC).
Regarding returns: You have a statutory right of withdrawal of 14 days, during which you can easily return unused and undamaged items to us. Our customer service team is happy to help you process your return quickly and easily.
Exceptions include opened CBD oils and plants, as these are perishable goods and are therefore excluded from exchange or the right of return.
How much are the shipping costs?
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Delivery costs are €4.90 in Austria and €10 to Germany.
For orders of €30 or more in Austria and €60 or more to Germany, we offer free shipping!
How long does delivery take?
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Delivery with GLS generally takes 1-3 working days, depending on the geographical location.
NOTE:
Plants are only shipped on Mondays and Tuesdays to avoid potential storage in the parcel center (over the weekend, etc.). As a result, it may take a little longer for you to receive your shipping confirmation.
How can I track my delivery status?
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You have the option to track your shipment in your customer account or using your tracking code/parcel number at:
https://www.gls-one.at/de/parcelTracking/58151306596
Do you offer international shipping?
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Yes, we ship across Europe/internationally, provided that the currently applicable laws in the respective country permit it.
Which payment methods are accepted?
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You can pay conveniently via prepayment, EPS, or credit card.
For order values up to €150, we also offer payment by invoice.
(Plants are excluded from payment by invoice)
What are the customer service hours?
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We are available for you from Mon, Tue, Thu & Fri between 10 am and 4 pm.
Mail: office@greenfield.co.at
Phone: +43384231801
Whatsapp: +43384231801
That's why you'll love our products
Who are we?
We are a small family business from Austria – consisting of Bernhard, Christian, and Katharina – and have been living our passion for hemp since August 2016. Everything we do is focused on introducing you to the versatile and beneficial aspects of this special plant, whether for your lifestyle or for medicinal purposes.
Our family is your guarantee of quality.
What we stand for?
Greenfield stands for first-class, in-house produced hemp products from Austria. With passion and expertise, we manufacture high-quality CBD oils, hemp teas, and hemp plants, placing the highest value on quality and sustainability. Our products are created from natural raw materials that are processed with great care.
Our goal is to make the beneficial properties of hemp accessible for the well-being of people and animals. In addition to our own production, we also offer a carefully selected range of accessories, cosmetics, and hemp-based dietary supplements. Through transparency and customer proximity, we create a unique shopping experience for everyone who wants to discover the benefits of hemp.
